Dignity Matters Support Service

Empowering the older person through choice and respect.
Physical and mental health are important to us.
Professional in everything we do.
Pride in meeting the individual needs of our clients

Our Mission: To lead by example and provide an exceptional home support service that reflects our commitment to dignity, client choice and community connections.

Kerryn has worked over 25 years in aged and disability services in a variety of roles from HACC Assessment Officer, Community Support Worker, PAG Coordinator and Case Manager. It is through her experiences, Kerryn has gained an indepth understanding and an appreciation of each role in supporting vulnerable people in our community. 

Kerryn began her business with a vision to establish a service that appreciates the journey we take as we grow older. A service which respects the people we meet and the memories that are shared. A service about quality, fostering empowerment, excelling in everything we do and supporting positive mental health.

Kerryn is a member of the ACWA (Australian Community Workers Association) and is committed to continual professional development and upholding ACWA’s code of ethics.

Dignity Matters Support Service is a small, personalised service caring for older people and people with a disability living within the Gippsland/Bass Coast Region. We are passionate in providing quality care, respecting client choice and confidentiality. It is the little things that can make a big difference in people’s lives, allowing you to enjoy what matters most. Connections and fulfillment are important no matter our age. We are committed to providing quality supports and respecting the life you choose to live without judgement.

Dignity Matters Support Service understands the unique challenges that can arise for people with a disability and as we age, such as chronic illness, dementia,  grief, loss, decline in mobility, social isolation, ageism and mental health. Staff are trained and display a level of maturity necessary to undertake the responsibilities required to assist you. All our staff are security checked providing peace of mind. Our aim is to enhance your quality of life preventing premature and unnecessary admission into permanent residential care.  


Dignity Matters Support Service aims to meet each person’s unique and individual needs. We work closely with other service providers within the community who share a common goal to support the older person and people with a disability to live independently.

We are flexible in the delivery of care which can be discussed at the time of commencing service. Government rebates are available and services can be purchased privately. Prices are available upon request.

All DMSS staff are fully vaccinated and wear PPE to minimise COVID-19 cross infection.

Typical Services Offered

  • Home Care – duties can include cleaning bathroom/toilet, vacuuming, mopping, laundry, changing bed linen and light dusting.
  • Personal Care – assistance with bathing or showering, dressing and grooming. Tidying and drying wet areas to minimise falls risk.
  • Respite – allowing Carers an opportunity to take time out for themselves and provide meaningful support to the client. This may include overnight respite, meal preparation, shopping and/or outings.
  • Social Support – provide companionship and foster positive relationships. This may include an activity or an outing.
  • Pet Care – we can walk your pets, take them to vet appointments or even collect your eggs!
  • Transport – to appointments and/or social activities.
  • Medication – supervise and record client intake of medication.
  • Welfare checks – oversee wellness and quality of daily living.
  • Palliative Care – supporting people with a life limiting illness. We can work closely with your Palliative Care Team to provide practical assistance and companionship. Our staff are sensitive and respectful of your journey.
  • Home Maintenancechanging light bulbs, smoke alarm batteries etc.
  • Case management advise and advocacy
  • Geriatric / Senior massage – please click on the above “Massage” link for further information relating to this service.

Dignity Matters Support Service is passionate about making a difference

We acknowledge Aboriginal & Torres Strait Islanders past & present, as the traditional custodians of the lands. With respect to the Bunurong people who occupy the region from Werribee River to Wilsons Prom, Victoria.